Colorado property supervisor pays $1 million in settlement after an investigation discovered it illegally billed residents

A Colorado property supervisor has agreed to pay $1 million over the following 12 months to settle claims that it illegally charged residents for routine repairs and different providers.

4 Star Realty — which manages about 4,600 Colorado properties, predominantly in Denver, Boulder, Fort Collins and Greeley — frequently charged residents for injury they didn’t trigger, billed them for pointless work carried out of their items and charged charges that weren’t described of their leases, in line with a yearlong investigation by the Colorado Legal professional Common’s Workplace.

Though it rents to all types of individuals, 4 Star focuses on managing off-campus items rented to varsity college students. College students are significantly weak to housing discrimination as a result of they lack the data and expertise wanted to grasp and advocate for his or her rights as tenants, Colorado Legal professional Common Phil Weiser stated at a information convention Tuesday morning.

The 4 Star settlement marks the primary time the state legal professional normal’s workplace has enforced a regulation enacted in 2022 that provides the workplace authority to research housing complaints.

“Too usually, renters are nickel-and-dimed and misled by property managers and landlords,” Weiser stated. “When renters transfer out, they’re at a very weak time and their safety deposits usually can’t return to them, because the regulation requires.”

By early March, 4 Star will give the legal professional normal’s workplace the names of all residents who moved out of properties it managed between Jan. 1, 2020, and Dec. 1, 2023. 

The listing will assist the state decide what number of tenants will obtain refunds for issues reminiscent of overpaid utility payments, charges to alter the entry code on digital door locks and routine upkeep the legal professional normal’s workplace stated ought to have been lined by the property proprietor.

The settlement units an ordinary for transparency and equity that different housing {industry} leaders should comply with to adjust to the brand new state regulation, Weiser stated.

“This settlement represents a major step ahead for the tenants and renters all through the state of Colorado,” stated Boulder District Legal professional Michael Dougherty, whose workplace introduced the 4 Star case to the legal professional normal. “The extra transparency we construct into lease agreements, the extra we do to scale back charges and the extra we are able to decrease prices for people who find themselves struggling to get by and struggling to pay hire.”

Underneath the settlement, 4 Star Realty can be reforming its enterprise practices to adjust to tenant legal guidelines, together with by not holding any cash from a resident’s safety deposit to rekey, set up new locks or reprogram an digital lock until the tenant damages the lock. The corporate additionally won’t deduct cash from a safety deposit or cost residents for portray if the tenant moderately maintained the situation and cleanliness of the partitions and different painted surfaces.

“4 Star strongly denies most of the factual allegations made by the state, together with that it engaged in a course of conduct to improperly withhold safety deposits,” the corporate wrote in an announcement.

“Nonetheless, relatively than spend years of costly litigation defending itself, 4 Star Realty determined to place this matter behind it and as a substitute give attention to its enterprise, together with growing industry-leading processes and controls,” the assertion says.

Caldwell Sullivan, CEO of 4 Star Realty, which relies in Boulder, stated within the assertion the group is dedicated to following {industry} requirements. Nevertheless, he added, progressive tenant advocacy is rapidly altering the panorama of property administration in Colorado.

“We skilled scrutiny on this investigation for practices which might be broadly used within the {industry},” he stated. “Business requirements will bear many modifications on account of these coverage selections. We look ahead to main the {industry} in adapting to these modifications.”

The legal professional normal’s workplace stated not one of the residents who complained had been prepared to remark.

Implementing a brand new housing regulation

4 Star is accused of illegally charging a whole lot of residents “a transfer out coordination payment” that was by no means disclosed and for billing tenants to restore a whole wall that was broken by scuffs and scratches, for instance.

Tenants additionally had been charged for issues like tightening door handles and bathroom seats and, in some instances, their safety deposits had been saved to cowl the price of portray a whole condo or cleansing carpets whether or not they wanted it or not.

Underneath Colorado regulation, landlords can’t cost residents charges that aren’t disclosed in lease agreements. State regulation additionally bars landlords from holding safety deposits to pay for regular put on and tear of their items.

Deposits can also’t be used to pay for injury by prior tenants. And any unlawful charges charged by landlords have to be returned to residents, Weiser stated Tuesday.

“If these rules are violated, our workplace stands able to act,” he stated Tuesday morning. “For the property managers and landlords paying consideration, it is a wake-up name.”

A 2022 regulation created a Honest Housing unit within the legal professional normal’s workplace and gave it authority to research landlords and property managers who violate housing statutes together with illegally withholding safety deposits.

The 4 Star case was referred to the Colorado Legal professional Common’s Workplace by the twentieth Judicial District Legal professional’s Workplace in Boulder led by Dougherty.

Legal professional Common Phil Weiser (left) and Boulder District Legal professional Michael Dougherty (proper) converse at a information convention on Jan. 9, 2023, on the Colorado Bar Affiliation. The 2 officers introduced a settlement settlement between the state and 4 Star Realty, a Colorado property administration firm that paid $1 million to settle claims that it illegally charged residents for routine repairs and different providers.

Over the previous couple of years, the Boulder District Legal professional’s Workplace acquired complaints from tenants, lots of whom had been school college students, their mother and father, town of Boulder and the College of Colorado. All of them stated they had been involved about safety deposits being withheld in entire or partially by 4 Star. 

The Boulder District Legal professional’s Workplace and the Colorado Legal professional Common’s Workplace partnered to research the complaints.

In Boulder, It’s not unusual for safety deposits to vary in price from $5,000 to $10,000, Dougherty stated. Safety deposits are the property of the tenant and don’t belong to the administration firm or the property proprietor, he stated.

“When an organization is available in, when a tenant has left the property and their caulking tile, or portray partitions, or fixing unfastened door knobs — whether or not or not the tenant truly precipitated any injury to the property or not — what they’re truly doing is sustaining, if not enhancing the worth of the rental property, in order that they’ll use it and promote it and hire it once more sooner or later,” he stated. 

“The repainting of a property simply to make it look higher, and maybe get extra hire subsequent time round — that may’t be carried out on the again of the tenant,” he stated.

Along with paying as much as $1 million by the settlement, 4 Star has additionally agreed to reveal all charges, hire, and different prices to tenants clearly on lease paperwork. 

4 Star can be required to keep up photographs and information of property inspections and documentation of withholding safety deposits for 3 years. It’s going to additionally present these information to tenants upon request. 

It can’t withhold any cash from a tenant’s safety deposit until the quantity is straight associated to the resident’s conduct.

It’s attainable the damages paid to residents might surpass the $1 million accessible by the settlement, Weiser stated. 

State officers might even have bother discovering transient school college students who’ve since moved to different states and will have cash left over from the settlement, he stated. “Some individuals can be simpler to find than others,” Weiser stated.

“We’re going to do our easiest to get all the cash again to individuals who had been mistreated,” he stated. “And if we have now that drawback, we have now to determine easy methods to cope with it.”

The legal professional normal’s workplace, which expects to listen to from extra 4 Star residents within the coming weeks and months, stated it’s going to give updates about how a lot restitution has been paid out to tenants. Any cash that is still from the settlement can be utilized in different methods to guard tenants, a spokesman for Weiser’s workplace stated.

MORE: Coloradans can report fraud, scams and different regulation violations at, a website run by the legal professional normal’s workplace.